kathysboxer
Boxer Insane
Is there anyone in local government that you can call and who may assist? Someone who is voted in and could provide support or perhaps help things along?
I echo that you should ask to speak to someone higher up in the chain. And be prepared with some notes - the date of the first time you applied, the date you were informed that of the lost application, etc.
Try calling your state senator or state representative and maybe even the BBB. Don't know if it would help, but try. I'm thinking the representative may be able to help you out.
As BoxerMom said, take all kinds of notes. Who you talked to, time date, what was said, etc. This can all be helpful information if needed. They can't pass the buck as easily that way. And you have all the details to back you up. Make alot of noise. They hate that kind of thing. Remember, we're all here for you, and we'll be your backbone
You can do this, and don't let them have you feeling you can't. Your paying them, they aren't paying you.