Sharon...I too have no advice to offer, just my sympathies for Jessica! When I was young I suffered with bouts of Swimmers ear, each ear...separate occasions, and then cysts in ear ear...at separate times also. So I can relate to how she feels. Hope you can get everything cleared up in short order, and I will pray there's no hearing loss...let's just hope her ears are plugged up. My mom also had to take me in after all of that and have my ears flushed...YUCK! But it was an amazing difference. Let us know how things are going.