Tracey, just read the thread, hope Casper is feeling better after a horrendous ordeal, he looked so sorry for himself in the first photo, but I see he's been looked after in the second one.
Good for you to speak out, glad they apologised even though it shouldn't of happen in the first place. You expect that they are safe and well cared for at the vets, that's why they went into the profession in the first place wasn't it, to care for animals? sometimes it makes you wonder!
Big hugs and well wiggles for Casper from Hollyxxx