MyBoySamson
Boxer Booster
I am so mad, I need to vent!!! I decided about a month ago that I wanted to get Sammy's pictures taken for the first time "professionally" at PetsMart. I have checked out their booth plenty of times when they're there and thought the pictures were really good. So I decided to get them done. Well after two weeks of being completely anxious about getting the pictures back, today was the day to pick them up. I was so excited because this one shot, the photographer got Sammy to turn his head completely to the side. (So Cute!) She even said thats going to be a cute one!
The photographer was there when I picked them up and she rememebered me because she had a boxer too. Yada, Yada, Yada. So Sammy had 12 pictures (2 of each setting) taken of him. She pulls out one picture and sets it on the table, pulls out another sets it on the table.....(no more). I asked, "Umm, where are the other pictures?" She said they didn't turn out, his tounge was sticking out and so on. I asked if I could see the negatives, and make that decision for myself, but she said I'd have to call a 1-800 number and see if they can email them to me. Also she said that they would have all of them. One, I have to admit, looks good. Its a fall scene and he laying there like a good boy. But the christmas one, one word, terrible. You can see his leash AND the corner of the flipping table!!!!! Sammy looks like his handsome self, seeing that he loves to get his pictures taken.
So I call the 1-800 number, they tell me that they no longer have the negatives that weren't printed. Now out of 12 pictues you'd think that maybe one or two may not turn out, not 10. So I thought well maybe I should call petsmarts manager they need to know of this horror. I get on the phone with some girl whos probably younger than me, and claims to be the manager. She sends me to the photographer who already knew that I was upset!!! AHHHH!
So I really don't know how to get this resolved. I called the 1-800 number again and hit the extension for customer service and got the girl I had spoke with prior who told me I can't see the negatives!!! Is there only one customer service rep??? I can take better pictures of Sammy on my own!!
The photographer was there when I picked them up and she rememebered me because she had a boxer too. Yada, Yada, Yada. So Sammy had 12 pictures (2 of each setting) taken of him. She pulls out one picture and sets it on the table, pulls out another sets it on the table.....(no more). I asked, "Umm, where are the other pictures?" She said they didn't turn out, his tounge was sticking out and so on. I asked if I could see the negatives, and make that decision for myself, but she said I'd have to call a 1-800 number and see if they can email them to me. Also she said that they would have all of them. One, I have to admit, looks good. Its a fall scene and he laying there like a good boy. But the christmas one, one word, terrible. You can see his leash AND the corner of the flipping table!!!!! Sammy looks like his handsome self, seeing that he loves to get his pictures taken.
So I call the 1-800 number, they tell me that they no longer have the negatives that weren't printed. Now out of 12 pictues you'd think that maybe one or two may not turn out, not 10. So I thought well maybe I should call petsmarts manager they need to know of this horror. I get on the phone with some girl whos probably younger than me, and claims to be the manager. She sends me to the photographer who already knew that I was upset!!! AHHHH!
So I really don't know how to get this resolved. I called the 1-800 number again and hit the extension for customer service and got the girl I had spoke with prior who told me I can't see the negatives!!! Is there only one customer service rep??? I can take better pictures of Sammy on my own!!
