Confused & Frustrated (long)

[BxrMommieNAZ]

Yeah, it does not seem right. They may not do every single shot every 6 months, but I know they are at least doing the Bordatella every 6 months. It seems like they are WAY over-vaccinating, so we definitely will not do that again.

Well the only thing I will say is yes Bordatella you're supposed to do every 6 months if you do it. Personally I do not do the Bordatella vaccine ever so I had forgotten about that one.

 

[BxrMommieNAZ]

You could try writing a letter to the manager or customer service representative at that Petsmart and explain that you feel you can't get adequate veterinary care for your dog there, so you should be allowed to terminate the contract. The veterinarian appears to have a conflict of interest and will only support products sold at the store, advising you against buying a product not sold at the store. You could even cite dogfoodanalysis to illustrate your point about the veterinarian giving you inadequate information on nutrition. If You still can't get out of the Banfield contract, you could contact your local Better Business Bureau. I don't think Petsmat/Banfield would want to have an unsatisfactory record at the BBB, but if they won't resolve the issue, at least the record will be there for others to see, and maybe someone else will be saved from having a similar experience.

I'm not 100% sure but I'm 99% sure anyway, I do not believe that PetSmart owns Banfield and I don't believe they are the same company so writing to PetSmart may not do any good.

 

[DixieDoo]

You can try and write to the Banfield or to PetsMart, but it won't do you any good. You are pretty much going to be out of the money. I read somewhere on the net (lost the link) that there were about ten pages of complaints about Banfield and three quarters of them were people complaining because they were not allowed out of the wellness plan after something happens to their dog or cat and all the over testing. I'm not sure how the two are connected, but one of the former managers of the PetsMart i work at kicked Banfield out of the store. You can try contacting the store manager, the district services manager, or the district manager and see if you get any help. I'd make sure you tell everyone you know about this and send them elsewhere for vet needs. The best thing you can do it hit em in the pocket book. Good luck!