We own a Shih-Tzu/Poodle mix and we made the mistake of waiting a while before having her groomed. There is nothing you can do except have 'em shaved and start over. Definetly brush him all the time.
The person told her to cut the mat into section and then brush it out from there, in the worst case cut the entire mat out completly. The groomer felt the dog all over and agreed that the mats are really just around his ears and neck.
Taking scissors through the mat will be a big help. Usually the mats behind the ears are too tight to split and brush. Also the skin behind the ears is very tender. One very, very large note of caution. When she is cutting the mats, only do a small section at a time and be sure she can see the scissors as she snips. Too many times the mat will pull some skin up into it or very close and it is very easy to cut skin. Not to worry if you can see the scissor edge as you cut.
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