Does anyone have experience with long haired dogs? I have only had boxers so I can't help my poor friend. She has a 10 month old Bearded Collie puppy, Griffin. She took him to a groomers yesterday for an end of the year groom and they told her that his under-coat was too matted and the only option was to shave him. Being that we are in Canada, shaving a dog just before winter I think is mean. She bought some dematting tools from the pet store last night and worked on him at home, after a couple of hours she managed to finish and small area (a few square inches). If she can do it why can't the groomers (I am sure they can do it and much faster too). She has called around to a few groomers and they have all told her various things like she is inhumane, selfish, and a bad dog owner... I think this is unacceptable behaviour on the groomers part. Does anyone have any suggestions? I told her that she needs to do something fast for the health of her dog. From my understanding matts can be painful and are not good for the skin (no air cirrculation...). I have not seen the puppy in about a month an a half so I really don't know how mad it is. Please help if you can.